Terms of Use

Important notice

This document is a legally binding agreement between the User and OZAV LTDA ("OZAV", "we", "us", "our").

By accessing or using any service offered by the Platform, you acknowledge and agree to be bound by these Terms.

OZAV may modify these Terms at any time. Continued use of the Platform after a new version is published constitutes automatic acceptance.

1. Definitions

For the purposes of these Terms:

• Account: the digital profile created by the User on the Platform.
• Platform: the digital environment accessed at https://ozav.com.br.
• Services: digital currency exchange operations, currency conversions, international payments, auxiliary services, and all functionalities provided by the Platform.
• User: any natural or legal person duly registered.
• Virtual Assets: as defined by Brazilian Law nº 14.478/2022.
• KYC: the identity and documentation verification process.

2. Acceptance of the terms

By creating an account, accessing, or using the Platform, the User:

• confirms they are at least 18 years old;
• declares full legal capacity;
• guarantees that all information provided is true;
• fully accepts these Terms and the Privacy Policy;
• confirms they are not listed on national or international sanctions lists;
• agrees to the storage of electronic acceptance records.

OZAV may record:

• IP address
• date and time
• full version of the accepted document
• additional verification mechanisms, when applicable

3. Registration and KYC

Registration takes place in progressive stages.

3.1 Natural Person (Individual)

Phase 1 – Initial Registration

• Full name
• Nationality
• Gender
• Email
• Phone number
• Password

Phase 2 – Mandatory Profile

• Country of residence
• Identification document
• Date of birth
• Full address

Phase 3 – Standard KYC

• Document validation
• Age verification
• Identity confirmation
• Compliance acceptance

Phase 4 – Advanced KYC (for higher limits)

• proof of source of funds
• justification of purpose
• additional documents depending on the type of operation

OZAV may conduct verification directly or through specialized partners, as permitted by law.

3.2 Legal Entity (Company)

Phase 1 – Corporate Registration

• corporate name
• registration number
• corporate type
• country of incorporation
• corporate phone and email

Phase 2 – Address & Operational Information

• full business address
• corporate documentation

Phase 3 – Ultimate Beneficial Owners (UBOs)

• full name
• type of holder (individual/company)
• ownership percentage
• identification document
• address
• date of birth (if individual)

All declared ownership percentages must total 100%.

3.3 Registration Refusal

OZAV may, at its sole discretion, refuse or cancel registrations, especially in cases of:

• inconsistent data
• suspected fraud
• legal or regulatory restrictions
• high operational risk

4. Platform services

Available Services include:

• Digital Currency Exchange (e.g., BRL ↔ USD)
• International Payments (e.g., remittances via blockchain or banking networks)
• Conversions using stablecoins
• Auxiliary services, depending on availability

OZAV does not act as a financial advisor, currency advisor, tax advisor, or investment advisor.

5. Permitted and prohibited uses

5.1 Permitted Uses

The User may use the Platform exclusively for operations that are:

• lawful
• economically justified
• executed with their own funds
• compatible with their financial capacity and declared profile

5.2 Prohibited Uses

It is forbidden to use the Services for:

• money laundering
• tax evasion
• terrorism financing
• simulated or fraudulent operations
• evasion of regulatory controls
• violation of international sanctions
• reverse engineering of the Platform
• cyber attacks
• providing false information
• creating fictitious identities
• unauthorized automations (bots, scripts)

OZAV may close accounts and notify authorities as required by law.

6. Fees, spreads, and taxes

6.1 Cost Structure

The Platform may apply:

• exchange spread
• withdrawal fee
• operational fee
• additional charges depending on the service

All values are shown before operation confirmation.

6.2 Taxes

The User is responsible for calculating and paying any taxes arising from the use of the Services.

7. Operation processing

7.1 Execution

• quotes valid for a limited time
• PIX settlement according to network rules
• international transfers may require additional documentation

7.2 Irreversibility

Completed transactions cannot be reversed, except in cases of:

• proven OZAV error
• court order
• suspected fraud

7.3 Insufficient Funds

Operations may be canceled if there is insufficient balance.

8. Risks and disclaimers

8.1 Risk Notice

The User acknowledges that:

• digital assets are volatile
• international operations involve exchange and operational risks
• transactions may experience delays, blocks, or reviews
• additional documents may be required

8.2 Disclaimers

OZAV is not responsible for:

• losses due to exchange rate variation
• the User's investment decisions
• third-party unavailability
• incorrect information provided by the User
• failures caused by force majeure or external factors

8.3 Liability Limitation

OZAV's maximum liability is limited to the value of the specific operation or R$ 1,000, whichever is lower.

9. Intellectual property

All content on the Platform belongs to OZAV or its licensed partners, including:

• software and code
• trademarks and logos
• methodologies
• templates
• operational flows

Use is permitted only under these Terms.

10. Privacy and personal data

Data processing strictly follows OZAV's Privacy Policy, which is an integral part of these Terms.

11. Platform security

OZAV adopts administrative, technical, and organizational measures proportional to the risk, but does not guarantee:

• uninterrupted operation
• total absence of vulnerabilities
• that unauthorized third parties will never access data

The User is responsible for protecting their credentials.

12. Suspension and termination

OZAV may suspend accounts in cases of:

• fraud alerts
• violation of these Terms
• court orders
• operational risk

The User may close their account provided that:

• there is no remaining balance
• there are no pending transactions

13. Communications

Official communications occur through:

• registered email
• logged-in area
• internal notifications

14. Changes to these terms

OZAV may modify these Terms by:

• publishing the new version
• notifying the User
• tacit acceptance through continued use

15. Dispute resolution

Before taking legal action, the parties will seek an amicable solution within 30 days. If unresolved, the jurisdiction of the courts of São Paulo/SP, Brazil, applies.

16. General provisions

• Failure to exercise rights does not constitute waiver.
• Clauses are independent from one another.
• Users may not assign rights without prior authorization.
• These Terms bind successors and assigns.

17. Contact

Customer Support — support@ozav.io
Compliance Department — compliance@ozav.com.br