Support
Support
Three ways to reach us, depending on what you need. All of them reach a person.
You have an account
Open a ticket from inside your account. It arrives with your data attached, which is the fastest way for us to answer, and you can follow the reply there.
You do not have an account
Write to us by email and tell us what you need. We answer within 2 business days, usually sooner.
Support did not resolve it
The ombudsman is an independent second instance, with a 10 business day deadline and a protocol number. Have your earlier ticket number at hand.
Before you write
Two things make any answer faster, whichever channel you use:
- the ticket number, if you already opened one;
- what you expected to happen, and what happened instead.
For questions about how the API works, the reference answers most of them without waiting for us.