Ombudsman
Ombudsman
A channel for complaints, reports, suggestions and compliments, especially when regular support did not resolve your issue.
What is the ombudsman?
An independent channel for complaints that regular customer support did not resolve adequately.
When to use it
After regular support has tried and failed. If you already opened a ticket, give us its number below.
Response time
We answer within 10 business days. You can also write straight to ouvidoria@ozav.io.
File a manifestation
Only the type and the description are required. Everything else is optional: you may file anonymously.
We cannot record your manifestation here right now. What you wrote is still on this screen: copy it and send it by email, and it will be handled with the same 10 business day deadline.
Please try again. If it keeps failing, write to us by email.
Keep your protocol number:
We will reply within 10 business days to the contact you gave us.
You did not give us a contact, so your manifestation will be reviewed but we cannot reply. To follow it up, write to us by email quoting the number above.
For any question, write to us quoting the number above.